shiloh505 wrote: ↑Sun Oct 22, 2017 7:53 am
Gentleman, I work for Cabela's at the gun counter. Each of you deserve a great customer experience and competitive pricing. However, let me give you a view of things from my side of the counter.
Thanks for listening.
Thanks for your comments, but they don't seem to relate to my particular incident as my 4473 took maybe 5 min. to go through. And I do understand that Cabelas has a policy of double checking all 4473 paperwork, but when a salesman simply tosses it on a counter and doesn't bother too walk up to a coworker and ask him to check the paperwork when he gets time, it's simply rude and unprofessional.
"Playing on the computer" is simply a phrase, and obviously he's not playing games. But when a sales person looks out of the corner of his eye at you, but wont acknowledge you, he's sending the message he doesn't have time for you. When he could simply look up and ask if you need assistance, or have a question. I understand he might only be able to tell me he'll assist when he's done on that task, but to ignore the existence of a customer for 45 minutes, and then stand up and ask how you're doing and walk away is unacceptable. Not sure how you or anyone can make an excuse for that?
I never expected compensation for time lost at Cabelas, even though I was upset by a 2 hr. 37 min. wait. I am retired so it didn't take away from work time. But it's certainly unreasonable to say this is acceptable, or that any excuse (other than waiting for the state to complete the background check) could explain or justify such a lengthy wait to complete a purchase for a gun that was already paid for ahead. I didn't demand anything for free, nor at a discount. I had already paid, so all I wanted was to fill out a 4473, and exit with my gun. Is it too much to ask to get good treatment by employees today? If so, then that explains why I had the experience I had at Cabelas. I must have expected too much to simply complete a purchase without getting attitude, and ignored.
And I can certainly understand a store being busy, but when I see #96 on the take a ticket system, but it takes 30 minutes to get to #97, there's something wrong! Then have a employee who calls out numbers so fast that he goes from 97 to 101 in 5-7 seconds, and wont serve me at #100 because he just said "How can I help you to #101?" Please explain how this is good customer service, or acceptable. Or better yet; explain how you would feel if you approached the salesman and told him you were ahead of customer #101, and he told you you'd have too wait!
I understand you work for Cabelas, and you seem to be a loyal employee. But your entire post seems set on justifying their actions, vs. acknowledging there's any problem at Cabelas. It's as typical of my experience. And with the attitude that Cabelas does nothing wrong, and it's the customers who are to blame, I wont be buying there again. Thanks for confirming my opinion and my decision to steer clear!