Legendary Guns, AZ...?????

[rbertalotto]

Anyone deal with these folks?

On Thursday I get an email notice from "Guns America" that Legendary Guns in Arizona has an 1866 Uberti SRC in 38-40 for sale. I jump on it and press the "BUY" button....

Usually I hear back from the seller about arranging payment within a few hours. Half the day goes by..nothing.

I send them an email requesting payment options and I will call them with a credit card as they said this was the preferred form of payment.

Rest of the day goes by...nothing.

I call them up on Friday and speak to the fellow that handles the internet sales...He tells me they took the rifle to a gun show and if it doesn't sell there, then I can have it........Huh!!

I bought it...It wasn't sold...It was listed for sale.....but now I have to wait and see if they don't sell it at a gun show......I feel so "Second Fiddle!"

Any experience with these folks...this is my first with them.

[Blaine]

Personally, I'd wave bye-bye with my middle finger, and if they have a website, leave a recommendation if you can....

[7.62 Precision]

I've heard of them, where are they located?

Edit: Ok, I know where they are, just up in Phoenix. I think they have sent something to me for a transfer before.

[Griff]

I think that's the place me and Lefty Dude visited a couple weeks ago when I was there. Spoke with the owner about a rifle there... (not the '66), and if it weren't for the needed service & new tires on my p/u, I'd have a beautiful 1885 in 32-40!

[RIHMFIRE]

I won a bid from them on a really nice levergun....and on that very same day it was sold in the store...
It probably happens more than we think...

[Rusty]

Is there any way to file a complaint with Guns America? It seems that they make a practice out of this.

Maybe ATF would like to know about their business practices.

[Hawkeye2]

All it would take is a phone call to the person who has it at the show telling him it is sold.

I don't see anything that the ATF would concern themselves with regarding their business practices in cases like this, they just don't give a D#&*, not illegal.

I see a lot of auction listings where the seller says it if for sale in the store. While you are waiting for the auction to run to the end and hoping you have the willing bid Billy Bob can walk out the door with it. I wish the auction houses would stop accepting listings like that, sell in the auction or don't list it at all.

[7.62 Precision]

I won a bid from them on a really nice levergun....and on that very same day it was sold in the store...
It probably happens more than we think...

That has happened to us by accident one or two times, with holsters, because someone bought it in our online store at about the same instant someone bid, or because we thought we had two and had only one, and it was a big deal to us that it had even happened, but never with a firearm or anything like that. And that is over ten years of selling stuff. I have seen companies that put in their auction ads that until they ship, the firearm can be sold in their store. It is a wrong practice. I have known people who sent payment, only to be told that someone offered more in the store, and others who won an auction for less than the seller wanted to get, so he refused sale and put it up again.

We had a customer who bought a really expensive custom-built precision rifle and accessories, and 900 pieces of brass, a bunch of match bullets. The rifle had been fired 100 times and the caliber had a useful barrel life of about 1,000 rounds for precision. The barrel was a very expensive carbon fiber barrel. I think he got it for $2100 or something and the seller was really mad, told him he wanted at least $3,500 or he wouldn't sell. Our customer said he one the auction fair, a bunch of other people had bid, and he would talk to Gunbroker. The guy shipped the rifle, but in communicating, he let slip that the 900 pieces of brass were once fired brass that had been fired through that rifle!

When the rifle arrived, the box rattled and there were small holes in the box bleeding brass and bullets. I opened the box, which was much larger than needed, and saw that the guy simply dropped the rifle into the box, dropped the bolt in next to it, and then dumped the brass in loose and dumped the bullets out of their boxes in loose as well, taped up the box, and shipped it. The everything had lots of room to move around and the barrel had punched multiple holes through the box. Pulled the rifle out and he had stripped off everything he possibly could, including a very expensive scope mount that had been epoxied in place, but he managed to knock loose, and no accessories, which when contacted, he said he kept to sell to make up for the money he lost. They guy had a gun store, so he should have understood such things, but it was his personal rifle and he somehow thought he was going to get what he paid for it new.

[7.62 Precision]

Maybe ATF would like to know about their business practices.

ATFE doesn't care. They only worry about stuff that is actually their responsibility. The guy who sued me contacted them and actually went and stood in their offices and harassed them all day one day, and another guy who refused to pay for the work I had done contacted them and reported me for stealing his firearm when I held it for payment (I'm still holding it for payment 2 years later, he owes me over $500) and they were not concerned. The police were much more concerned until I spoke with them and explained it.

[Rusty]

If you're still holding it after 2 years it seems to me the price should be going up from $500. You should start charging storage after 120 days.

[7.62 Precision]

By our terms and conditions, which he signed, it belongs to us. But we are not really anxious to just take someone's property, and I am still hoping it can be resolved somehow. It did cause us to create two new policies:

1. We don't do any finish in any firearm if the value of the firearm is less than the value of the finish (unless enough is paid up front [not by credit card] that the remainder owed is less than the value of the firearm)

2. We don't coat any Hi Point firearms.

[Nate Kiowa Jones]

By our terms and conditions, which he signed, it belongs to us. But we are not really anxious to just take someone's property, and I am still hoping it can be resolved somehow. It did cause us to create two new policies:

1. We don't do any finish in any firearm if the value of the firearm is less than the value of the finish (unless enough is paid up front [not by credit card] that the remainder owed is less than the value of the firearm)

2. We don't coat any Hi Point firearms.

A $500 Hi point ? Oh my!!! Lets hope he pays you what he owes.

I too, have had to sell a few to recoup for my work. It's real PITA. I have one here now, and it's a high end gun but the work requested will be much more than it's worth. I've contacted the owner a few time but he hasn't responded. So, it just sits waiting.

[7.62 Precision]

The guy is a shooting instructor in CT. He contacted me because they were doing a deal to honor a wounded Silver Star recipient, and they wanted to present him with a nicely finished AR-15. So he contacted us, and it was all arranged. When the firearm arrived it was a Hi-Point carbine, which we never agreed to do, but we did a rush job for him, though I thought it was an insult to give such a firearm as a presentation, especially since he bought it used. Turns out from what we can tell there never was a presentation - he just used that to get us to do a rush job. Anyway, we found out that the stocks on these things are polypropylene, the same stuff my winter underwear is made from. Nothing really sticks to it except for the primer they use for plastic car bumpers. The finish came right off and we had to completely redo it with a workaround.

A Hi Point with a $500 finish is still a Hi Point, and won't sell any higher.

I have two Rossis her that were part of a deployment buy by soldiers in a unit that deployed, and they all picked up their rifles but two guys. We have emailed multiple times over the last few years, and never received a response. They are both paid for.

I hope these Legendary Gun guys didn't sell that rifle and the transaction works out OK in the end. Let us know what happens.

[mohavesam]

I have dealt with Legendary for many years and many (many) thousands of dollars. All has been fine and fair dealing IME. They tag guns for "walk-in" customers but are pretty easy to deal with and especially with used guns, as things should be. They are survivors when other gun sellers caved or closed.

But if I ever had a situation as-described I'd make a personal appearance, or at least daily calls to the owner.
Once your CC is charged, there is a transaction, and the property value (as-paid) is yours. If they destroy, lose, or enter into a second transaction on the same property is their liability.
Make them painfully aware of that.
And the fact that you have the phone number to the Office of Consumer Protection at the Attorney General's office. ARS Title 44 - Trade and Commerce.
If that doesn't resolve your purchase then I truly hope your pig manure wagon doesn't get a flat in front of their store on a 110-degree Friday morning.

But hey they've been easy to deal with in my experience.

[3leggedturtle]

We don't coat any Hi Point firearms.

Now that there is funny, I just spit up coffee over this one wished I coulda seen this Monday morning, but had no compueter or internet!!

[Blaine]

Just one Aw Pelosi wipes out 15,000 attaboys.....

[7.62 Precision]

We don't coat any Hi Point firearms.

Now that there is funny, I just spit up coffee over this one wished I coulda seen this Monday morning, but had no compueter or internet!!

That was my reaction when I pulled a Hi Point out of the box instead of the AR I was expecting. And again each of the times he ran a chargeback against us.

And when I started detemplating the stock and the finish fell off.

And when his lawyer sent me a threatening letter, so I researched his lawyer and found no record of him with the CT bar association, but did find out he owns a dump of a BBQ pit and clears snow of roofs in the winter for a living.

And when the police called, investigating theft.

And when he told me he will only pay with a credit card, so he can run a chargeback once he gets it.

But not because I found any of that stuff humorous. Ok, the letter from the Bob's Greasy Ribs Shack guy was pretty funny.

Anyone want to buy a $150 Hi Point with a $500 finish, registered in CT under the CT assault rifle laws? Don't all rush this thread now, I can only sell it to one of you . . .

[7.62 Precision]

Did they sell the rifle, or did you get it?

[rbertalotto]

Haven't heard a word from them and did not have time to call them. Stay tuned!

[rbertalotto]

Well....I heard back from Legendary Guns...Seems when you buy a gun from them online, it doesn't matter if they can take it to a gun show a few days later and sell it there...You, my friend, are s out of luck!....Nice!

Im afraid it sold at the show, but should another come in I will keep you in mind.

On 19 Aug 2015 06:34:42 -0700, no-reply@websitetonight.com wrote:

> Name:
> Roy Bertalotto
> Email:
> rvb100@comcast.net
> Subject:
> 1866 Uberti Carbine / 38-40
> Message:
> Just checking to see if the 1866 Uberti carbine that I bought online last
> Thursday and you took to a gun show to sell was still available.
>
> ------------------------------------------------------------------------
>
> This message was submitted from your website contact form:
> http://www.lgwaz.com/contact-.html


Linda LaRue

CFO

Legendary Guns of the West

[jazman]

Well, her name should be Linda La RUDE at the very least. What a terrible way to treat a customer, if I can ever NOT do business with that place I will.

[mohavesam]

call the AG office in Phoenix.

[Panzercat]

Seems like an incredibly convenient way to pull an item that didn't sell for the price you wanted. ”uh, yeah, uh, sold it at the gun show and it is totally NOT sitting next to me at the desk right this very minute!"

I guess that's one place I won't be visiting here in the valley. Prices never struck me as that hot last I looked either.

[JerryB]

I would think it would be worth a few bucks to try and file charges against them.

[Griff]

Did you call and talk to Dave and point out that your acceptance of their offer to sell was dated before the gun show?

[rbertalotto]

Linda has been in constant contact with me. They are extremely sorry that this happened. They are falling all over themselves to make it right. They have offered me a new rifle at a large discount. They are trying to find me a 3840. I've owned businesses and I know that stuff can happen. And I appreciate the way these folks are handling this situation. It's hard to find Good companies like this anymore.

[Griff]

Hopefully, they'll find you one better than the one missed!

[7.62 Precision]

Good, everyone makes mistakes. It is how we handle them that shows what we are.

[jazman]

Good, everyone makes mistakes. It is how we handle them that shows what we are.

Agree, glad to hear they are working to make it up to you.

[mohavesam]

Well... I've been shopping there for decades and have NEVER heard of a "Linda".
-Never even seen a woman working there come to think of it.

[tman]

I've had similar problems with Guns America letting their sellers close auctions on no reserve bids. I no longer do business with them.

[rbertalotto]

They got back to me and made me a VERY fair offer on a new rifle. Now I need to decide if I want to spend that much on yet another gun.

[Griff]

At least a new one will be a blank slate, Won't have any mismatched modifications by some home-gunsmith or, worse yet... some self-proclaimed "expert"!

[Lefty Dude]

Linda, I believe would be the CFO of the organization. In the back room counting the Beans.

[mohavesam]

Linda, I believe would be the CFO of the organization. In the back room counting the Beans.

Maybe. But the reality is I passed this thread on to a few locals here (who actually spend money in PHX gun stores), and I have personally passed Legendary up on the last couple of gun-buying trips into the PHX area. Found some GREAT prices and bought 3-4 new & used leverguns in the process.

I do not consider the OP's problems to indicate professional behaviors in our very over-regulated sport.